ObJECtive
Make online credit card payment available for iCHEF Online Restaurant.
Type:
Product Design (mobile, tablet app, desktop)
Design Duration:
6 weeks
Designer:
Jeffrey Chou
BACKGROUND
iCHEF OmniChannel POS Solutions
Single Screen
Online orders enter iCHEF POS directly - Order processing flow and kitchen slips printing are synchronized with iCHEF POS.
Single Menu
Ability to link menus on delivery platforms with that of iCHEF POS’s menu and updates are real-time.
iCHEF Online Restaurant
Due to COVID-19, restaurants were forced to adopt online sales channels to survive the pandemic. However, UberEats and foodpanda take up to 35% commission for each order making it a love-hate relationship between restaurant and food delivery services.
iCHEF provide a fully POS-integrated free online order website for restaurants to tackle this pain points.
ProDUCT Roadmap
MILESTONE 03
SUPPROTING ONLINE PAYMENT
User Story
Customers can place orders and pay by credit cards on the iCHEF Online Restaurant website.
Project Scope
Having credit card payments available for iCHEF Online Restaurant requires flows across multiple platforms and user types. Each part has its challenge to take.
TASK 01
APPLYING FOR Third-party payment SERVICE
Description
iCHEF works with NewebPay (the Taiwanese version of Stripe) to provide credit card payment for iCHEF Online Restaurant. As a result, restaurant owners need to prepare legal documents and register the third-party payment service first.
Challenges
DESIGN
TASK 02
CREDIT CARD PAYMENT SETTING
Description
After complete the registration with third-party, restaurant owners need to enable the payment settings in the iCHEF backstage.
CHALLENGES
Setting automation
To tackle the challenges, I designed an automated setting flow so that there is no break point in the user journey.
TASK 03
CUSTOMER PAYING FLOW
Description
After the credit card payment service is enabled, the next step is to design customer paying flow in the iCHEF Online Restaurant.
Secondary research
Before designing the paying flow, I conducted secondary research to understand how current products in the market work. I want to make sure the paying flow is not deviated from mainstream products which customers are already get used to.
DESIGN
TASK 04
DESIGN FOR POS
Description
After orders are placed, they need to be handled by restaurant employees through iCHEF POS system. Designing for POS is very different from any other tablet app.
DESIGN
